ace234 Privacy Policy

1.1 Information You Provide Directly

When registering on ace234 and while using our services, you provide the following information:

• Full name, date of birth, and national ID number (for identity verification)
• Active mobile number and email address
• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Password and security questions
• Messages and attachments you send when contacting customer support

ace234 uses your personal information for the following lawful and specific purposes:

• Account Management: Completing registration, verifying identity, and keeping your account secure.
• Financial Transaction Processing: Executing deposit and withdrawal requests quickly and securely.
• Service Improvement: Enhancing platform features, fixing bugs, and developing new features.
• Communication and Support: Providing important updates, transaction confirmations, and customer support.
• Security and Fraud Prevention: Detecting and preventing suspicious activity.
• Responsible Gaming: Monitoring user gaming patterns and providing support where needed.
• Legal Compliance: Adhering to applicable laws and regulations.

We never use your personal information for unnecessary purposes.

3.1 Data Retention Period

ace234 retains your personal information only for as long as it is required to provide services or as legally required. Even after an account is closed, financial and identity-related information may be retained for a specified period in accordance with applicable regulations.

ace234 never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Trusted service providers used for account verification.
• Technology Infrastructure: Hosting and security service providers who operate under strict confidentiality agreements.
• Legal Obligations: When required to comply with a court order or government directive.
• Business Restructuring: In the event of a merger or acquisition, the new authority will be bound to follow the same policy.

Outside of the cases listed above, we do not share your information with any advertisers or third parties.

5.1 Use of Cookies

ace234 uses cookies to improve the user experience and provide secure services. The types of cookies we use:

• Essential Cookies: Necessary for maintaining login sessions and security verification.
• Functionality Cookies: Remember language preferences and page settings.
• Analytics Cookies: Used to understand which parts of the site are used most.

As an ace234 user, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: Request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: The ability to object to information being processed for a specific purpose.
• Data Portability: Request your information in a readable format if you wish to receive it.
• Account Closure: You may close your ace234 account at any time.

To exercise these rights, contact our support team. We will take appropriate action within 30 working days.

ace234 services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors. If any person creates an account by providing a false age, that account and all related information will be deleted immediately. If you become aware that a minor has registered on ace234, please notify our support team.

Your personal information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the destination country or organization.
• Appropriate safeguards are ensured through data transfer agreements.
• Transferred data remains subject to all terms of this privacy policy.

ace234 may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the policy.
• Send a notification to your registered email or mobile number.
• Display an on-screen notice when you log in to the service.

If you continue using ace234 after a policy change, you will be considered to have accepted the updated policy. We recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us:

After receiving your privacy-related request, we will respond as quickly as possible, generally within 30 working days.